Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@boutique55official.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@boutique55official.com or through whatsapp

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as personalized products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

What are the return conditions?

What are the return conditions?
Our return policy guarantees that you can return your order within 14 days of receipt without any reason.    
Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.
BOUTIQUE55 cannot accept returns on items bought during a giveaway or sale. Items purchased during a sale can only be returned and exchanged for another product or voucher.  
Shipping costs are not refundable.

Exchanges

At BOUTIQUE55 , we want you to be completely satisfied with your purchase. If you wish to exchange an item, please follow our same-day exchange policy outlined below:

• Eligibility: Exchanges are only accepted on the same day of receiving your order.

• Conditions for Exchange: Items eligible for exchange must be unused, in their original packaging, and accompanied by proof of purchase.

•  Process: 

1. Contact our customer support team on the same day of receiving your order to initiate the exchange process.
2. Once approved, we will provide instructions for returning the item and selecting a replacement.

Please note that the customer is responsible for covering the delivery fees associated with the exchange.

Exchanges are subject to availability of the desired item. For further assistance or inquiries regarding our exchange policy, please contact our customer support team live chat function in the bottom right of the screen or by emailing us  info@boutique55official.com

Refunds

We do not have a refund policy.

N.B : In Lebanon, all returns are subject to a restocking charge of 6$

Thank you for shopping with us!